Job ID: 34007
Phone Medic
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Phone Medic has a fantastic opportunity for a full time/part time traineeship. If you are a tech-head, enjoy helping people and want a skillset that is sought-after in multiple industries, then the nationally recognised Certificate III in Information, Digital Media and Technology is for you. Phone Medic is looking for the right long term employee to join their team.
Key Responsibilities
- To ensure all customer enquiries and issues are resolved accurately and on time
- To ensure that the client is kept up to date and informed of progress of issues
- To manage all asset tagging and all relevant documentation
- To ensure information is captured accurately and in detail in the ticketing system
- Provision and prepare new hardware and systems for all internal teams
- Where issues cannot be resolved that they are escalated as necessary
- To communicate clearly either over the phone or through email
- To assist with repairs
Key selection criteria:
- Year 12 IT subjects highly regarded
- Strong customer service and relationship building experience
- Retail experience
- High level proficiency in English, and excellent verbal and written communication skills
- Strong problem-solving skills
- A team player with a can-do attitude
- Professionally presented with enthusiasm and a willingness to learn
- A high attention to detail with great time management and organisational skills
- A positive and friendly individual who demonstrates initiative
- Savvy on phone technology and fixing issues
The Benefits
- You will be working full time earning a weekly wage.
- You will also be enroled in a nationally recognised training course, which is fully paid for by the employer!
- You will have regular, one on one support throughout your traineeship
If this sounds like the perfect opportunity please apply.
Recent School Leavers are encouraged to apply!
To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.
