Aboriginal & Torres Strait Islander Business Traineeship
Are you an Aboriginal and/or Torres Strait Islander person ready to kickstart your career in business-with the support of mob around you?
Start Your Career as a First Nations Service Advisor Trainee - NAB Customer Call Centre
MEGT, in partnership with NAB's Aboriginal and Torres Strait Islander Traineeship Pathway Program, is offering a fantastic opportunity to gain real-world experience in a professional business environment while working towards a nationally recognised qualification (Certificate III in Business).
đź“Ť Based in Docklands, Melbourne
This is an identified role for Aboriginal and/or Torres Strait Islander people. It forms part of an initiative to increase representation in the industry and is an equal opportunity measure under Section 105 of the Anti-Discrimination Act 1991. Applications are open to Aboriginal and Torres Strait Islander applicants only.
What You'll Be Doing
As a First Nations Business Trainee in NAB's customer call centre, you will:
- Deliver high-quality customer service across phone and digital channels
- Assist with transactions, resolve enquiries, and provide banking support within guidelines
- Help customers with everyday banking, cards, and self-service tools
- Understand customer needs and connect them with the right specialists
- Accurately record interactions in NAB systems and CRM platforms
- Take part in team meetings, coaching sessions, and ongoing training
What We're Looking For
- A strong customer service focus with solid computer skills
- Good communication skills and a professional phone manner
- Confidence working in a fast-paced, call centre environment
- Ability to multitask and stay organised
- Reliable, motivated, and a proactive team player
- Identifies as Aboriginal and/or Torres Strait Islander (essential)
- Ability to pass a National Police Check (essential)
- Typing speed of 40-60 WPM (desirable)
What You'll Get in Return
- A full-time, paid traineeship with hands-on experience
- Ongoing mentoring, support, and professional development
- A pathway into long-term career opportunities within banking and finance
- Access to NAB's learning and development resources
- A nationally recognised Certificate III in Business
If you're looking to build a meaningful career in a supportive environment, this is a great place to start.
About NAB
National Australia Bank (NAB) is one of Australia's largest financial institutions, helping customers with personal, business and corporate banking needs. NAB is committed to delivering exceptional customer service, supporting local communities, and creating meaningful career pathways. As part of this traineeship, you'll be joining a business that values learning and growth.
Ready to launch your business/finance career?
Click "Apply Now" or visit https://www.megt.com.au/jobs
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story. Consent as an applicant to receive any marketing information related to other MEGT employment and education services offerings.
MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.