Administration & Reception Trainee
KEY RESPONSIBILITIES
RECEPTION
- Answer incoming phone calls in a professional and friendly manner, directing enquiries to the appropriate team members.
- Welcome and assist visitors, clients, and delivery personnel.
- Prepare meeting rooms ahead of scheduled meetings, ensuring they are tidy and well-stocked.
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Maintain general office tidiness, including managing bins, dumpsters, recycling, and kitchen duties (dishes, restocking).
PERSONAL ASSISTANT SUPPORT
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Provide PA support to the Company Secretary and Administration Manager, assisting with correspondence, scheduling, and ad-hoc tasks as required.
AI OPTIMISATION & IMPLEMENTATION
- Support the identification and implementation of AI tools and automation to improve day-to-day administrative processes and overall office efficiency.
- Assist in researching, testing, and rolling out new technology solutions across the business.
DOCUMENT MANAGEMENT & FILING
- Sort, scan, file, and archive returned site documentation, ensuring records are accurate and up to date.
- Manage end-of-contract document processes, including archiving, scanning, and shredding.
- Support EOFY (End of Financial Year) document management — scanning, filing, and shredding as required.
- Digitise historical PHR docket books by entering data into Go Canvas.
STOCK CONTROL & PROCUREMENT
- Conduct weekly grocery stocktake (Fridays) and complete the Monday morning shop.
- Manage monthly office supplies stock-up (Officeworks), including paper, printer toner, and general stationery.
- Refill printer paper trays weekly and check with site teams for any supply needs.
- Monitor and reorder essentials such as toilet paper, coffee, and printer toner.
- Coordinate locksmith services — arrange new keys and padlock repairs on a monthly check cycle.
- Conduct monthly PPE stocktake and place orders with Lilydale Safety as required.
KEY ATTRIBUTES & QUALITIES
- Proactive mindset with a genuine interest in process improvement and innovation.
- Keen, motivated, and eager to learn new skills and take on new challenges.
- Positive, can-do attitude — happy to assist with any task, big or small.
- Strong organisational skills with good attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable working independently and as part of a team.
- Reliable, punctual, and professional in presentation and manner.
- Interest in or aptitude for technology, AI tools, and digital systems.
REQUIREMENTS
- No prior experience required — we’ll provide full training. A willingness to learn and a positive attitude are what matter most.
- Competent with Microsoft 365 (Outlook, Word, Excel, Teams).
- Willingness to learn and use business systems such as Go Canvas.
- Current driver’s licence (for occasional supply runs).
To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.