Microsoft Traineeship Program - Cert IV IT

Located in Brisbane, MEGT is partnering with People First Bank (Heritage and People's Choice) to recruit two IT Trainees eager to kickstart their careers in a dynamic and supportive environment!

About the Microsoft Traineeship Program
The Microsoft Traineeship Program is an entry-level program designed for individuals who are eager to start a career in IT. This program is ideal for those with a keen interest in technology and excellent communication skills. When you join the program, MEGT will be your legal employer and you will be placed with a Host Employer within the Microsoft Australia partner network.

About the Roles
These full-time roles will see you rotate between two positions over 24 months - Service Desk Analyst and Desktop Support Analyst - giving you broad exposure to different areas of IT. As a Service Desk Analyst, you'll be the first point of contact for IT support, assisting staff with technology issues, managing service requests, and maintaining user accounts. As a Desktop Support Analyst, you'll provide on-site technical support, set up and configure hardware/software, troubleshoot issues, and maintain IT asset records.

Qualifications
You'll receive paid study time while completing a nationally accredited Certificate IV in Information Technology (Networking) and recognised Microsoft certifications.

Duties
Service Desk Analyst

• Answer and log IT support requests via phone, email, and webchat
• Create, update, and close service tickets in ServiceNow
• Set up, modify, and deactivate user accounts
• Help maintain knowledge base articles
• Assist with incident communications to staff
• Support queue management and help train new team members
• Follow IT policies, procedures, and security requirements

Desktop Support Analyst

• Provide first and second-level IT support for desktops, laptops, printers, and mobile devices
• Set up new equipment for staff, including installing software and creating user profiles
• Troubleshoot and resolve technical issues on-site and remotely
• Maintain an accurate inventory of IT assets
• Apply updates, patches, and security measures
• Document troubleshooting steps and contribute to the knowledge base
• Ensure compliance with IT policies and security standards

Are you:

• Ready to launch your IT career?
• A quick learner with strong communication skills?
• Committed to a program lasting up to 24 months?
• Able to pass a National Police Check?

Benefits

• Gain IT knowledge and practical work experience
• 24-month full-time paid traineeship - earn while you learn, with no HECS debt
• Nationally recognised qualification plus Microsoft certifications
• Access to exciting career paths in the IT sector
• Dedicated mentoring and support from your MEGT Field Officer

Interested? Click Apply Now, email nataliemurphy@megt.com.au, or visit https://www.megt.com.au/jobs.

About MEGT
At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support businesses of all sizes to recruit, train and grow careers. Our purpose is to provide life-changing, lifelong learning and employment solutions for all. We invite you to be part of our story.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance for racism, discrimination, harm, or abuse. We value safety, diversity, and inclusion, and encourage all qualified applicants, including women, Aboriginal and Torres Strait Islander peoples, people with disabilities, and culturally diverse candidates, to apply.