Apprentice Mechanical Field Service Technician

Apprentice Mechanical Field Service Technician  

Reporting to: DKIA Service Administration  

Location:  The position is based in Rowville, Melbourne, Australia   

This role is instrumental in helping DKI achieve our strategic direction of growing a sustainable Service business which includes (but not limited to): 

• Automation Field Services, Mechanical Field Services
• Engineering Consultancy, DKI Training Academy
• IT Consulting & Services, Industry Consulting Instrumentation Specialist Group (FMC, etc).

The Mechanical Field Service Technician role includes but is not limited to: Meter verifications, Mechanical Field Services – troubleshooting and repairs, Inspection, repair and assistance with Technical Products, Manufacturing assistance with DKI Engineered products, General warehouse duties.

Key Responsibility Areas

A Mechanical Field Service Technician’s prime responsibility is to deliver technical expertise and/or assistance related to DKI’s Service scope of works.  Through engagement with customers, a key responsibly is to build a sustainable service sales funnel and to identify pull through business. 

The following key responsibility areas are part of the prime responsibility set out above: 

• Service Meter verification in accordance with the National Measurement Institute.
• Mechanical Field Services – troubleshooting and repairs of equipment on-site, In-house instrumentation inspection, repair and rectification.
• Technical product QA/QC including inspection, fit out and packing for shipment. 
• Manufacturing assistance with DKI Engineered products under the guidance of the Global Manufacturing Manager.
• General warehouse duties, including inwards receipt and dispatch.
• Complete and submit all required paperwork (i.e. work reports). 
• Working closely with the projects team to guarantee successful project delivery.
• Building relationships with new and existing customers to develop a sustainable service sales funnel.
• Providing expertise remotely for onsite breakdowns. 
• Automation Field Service support and assisting where required.    

The following key success factors will apply: 

• Demonstrate a willingness to learn and deliver to DKI’s high service standards. 
• Demonstrate through the service and sales funnel, engagement with new and existing customers that results in revenue generation. 
• Protect and grow DKI’s relationships with existing customers and develop relationships with new DKI Service customers. 
• Provide Service feedback to drive improvement of DKI products and solutions.  

The following areas of competencies are required to carry out the work: 

• Mechanical minded fitter with a basic understanding of instrumentation.
• Demonstrated capacity and application to successfully deliver services having a multidisciplinary nature including manufacturing, mechanical, electrical and electronic components. 
• Relevant experience and certification in Hazardous Area installation and maintenance. 
• Positive attitude, with demonstrated team-building skills. 
• An ability to prioritize and plan in a pressured environment. 
• Astute, commercially focused, results oriented with a "hands on" approach.

To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.