MEGT Recruitment and Management Services - Team Leader

Objectives of the Division:

The Recruitment and Management Services Division:

  • Assists in the development of a highly skilled nation by providing education and training to Australian Apprentices
  • Sources employment opportunities for the benefit of the community and individuals, including disadvantaged groups
  • Assists governments in the implementation of programs developed and funded by them
  • Provides host employers with quality Australian Apprentices (inclusive of apprentices and trainees) to support their business

provides a place of employment that is positive, rewarding, goal oriented and that recognises the achievements of both the individual and of the team.


Objectives of the Position:

The Team Leader will have the responsibility of the leadership and development of IEC and Field Officers in line with the national strategy that has been implemented by the National Field Operations Manager.  The core function of the Team Leader is to improve the performance quality and results of their team through a focus on leadership, development and training.   

A key focus of the Team Leader is to improve performance in relation to the safety of all apprentices, trainees, and employers from induction to completion.

Additional objectives include advocating operational and behavioural change and effectively using technology to drive performance.



  • Reporting to the RMS National Field Operations Manager

  • Reports:  Industry Employment Consultants and Field Officers

  • Relationships with all relevant internal and external managers and stakeholders.



Division: RMS

Employees directly supervised:  To be advised

Agreed outcomes: as per Key Performance Indicators.


Selection Criteria:

  • Demonstrated experience in leading team members to achieve the desired outcomes

  • Ability to effectively develop and train staff to improve performance quality and results

  • Demonstrated understanding and knowledge of the Group Training model

  • Relevant safety qualifications and experience

  • Demonstrated understanding of the TAFE & RTO system

  • Ability to meet WHS targets and to ensure the safety of apprentices, trainees, and employers from induction to completion

  • Current driver licence.


Qualifications, Skills and Attributes:

  • Relevant safety qualifications and experience

  • Conflict management skills

  • Demonstrated negotiation skills and ability to influence

  • Experience in the development of policies and procedures

  • Ability to advocate operational and behavioural change

  • Experience in effective use of technology to drive performance.


Duties and Responsibilities:

  • Demonstrate and communicate RMS’s Safety targets to direct reports

  • Achieve 100% GTO National Standards Compliance

  • Achieve 100% GTO RMS process compliance

  • Lead and develop IEC and Field Officers in line with the national strategy that has been implemented by the National Field Operations Manager

  • Support the Capability Frameworks Program by actively working with staff in the field to identify training needs, develop capability development plans, and undertake learning solutions

  • Actively work with staff to identify additional training that is required and the subsequent implementation of training plans with all staff

  • Provide regular reporting to National Field Operations Manager to review performance against agreed measurements

  • Maintain information and data captured through various CRMs

  • Achieve 100% policy and procedure compliance

  • Improve customer service and strengthen host employer relationships

  • Ongoing and continual improvement of employer management quality

  • Manage employee productivity and outcomes

  • Maximise employee sales activity and client/host acquisition in conjunction with the National Sales Manager for those direct reports with caseload capacity.


 (Note: The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.)


Key Performance Indicators:

  • Ongoing reduction in non-completion rates

  • Ongoing improvement in client/host retention, development and repeat business

  • IEC and Field Officer sales activity in conjunction with the National Sales Manager

  • Development of staff through the implementation of training plans

  • Compliance with RMS policies and procedures

  • Compliance with Group Training National Standards & all contractual obligations

  • Achieving the required WH & S targets.


Health, Safety and Environment (HSE) Responsibilities:

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.



MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.


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