MEGT Recruitment and Management Services - National Account Manager

OBJECTIVES OF THE DIVISION

The Recruitment and Management Services Division:

  • assists in the development of a highly skilled nation by providing education and training to Australian Apprentices

  • sources employment opportunities for the benefit of the community and individuals, including disadvantaged groups

  • assists governments in the implementation of programs developed and funded by them

  • provides employers with complex employment solutions and quality Australian Apprentices (inclusive of apprentices and trainees) to support their business

  • provide a place of employment that is positive, rewarding, goal oriented and that recognises the achievements of both the individual and of the team.


 

POSITION DESCRIPTION

The National Account Manager leads the company’s efforts to maintain and expand relationships with large, multi-location customers. Assigned a portfolio of new and existing clients, the National Account Manager is responsible for achieving sales targets and assigned strategic account objectives. The National Account Manager documents and implements an individual account plan for each client which represents the entire range of RMS services to assigned clients, while coordinating client expectations via nominated local RMS account teams. 


 

RELATIONSHIPS

  • Reports to the RMS General Manager

  • Liaises with RMS General Manager on all financial and business strategies

  • Leads a team of nominated RMS service delivery staff who have dotted line reporting responsibility to the National Account Manager

  • Works co-operatively with the team of National, State and Branch Managers and maintains mutually productive relationships with the Administration Managers to support MEGT’s achievement of its objectives

  • Liaises closely with the National Sales Manager, Operations Division

  • Liaises closely with ANP and Education management as required


 

DIMENSION

Division:  RMS

Employees directly supervised:  Multiple dotted line reports but no direct reports

Agreed outcomes:   as per Key Performance Indicators


 

MANDATORY QUALIFICATIONS AND EXPERIENCE

  • A strong leader with dynamic interpersonal, negotiation and customer service skills

  • Demonstrated ability to recruit, motivate and manage teams

  • Results orientated with a proven track record of business development with large and national clients

  • Proven record in managing staff to exceed KPIs in a sales/service environment

  • Strong business skills and financial acumen

  • An excellent understanding of the sales process and the proven ability to convert leads to business

  • Strong understanding of recruitment processes and methodologies

  • Excellent presentation skills with the ability to communicate (oral and written) effectively with senior management within large organisations.

  • Strong knowledge of the VET sector 

  • Demonstrated experience in working as part of a team at a senior management level to lead and manage change


 

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

  • Exceptional proven business development and networking skills

  • Outstanding communication and interpersonal skills

  • Strong work ethic with excellent role model characteristics

  • Ability to motivate Industry Employment Consultants (IEC) to follow through on leads generated, and report back outcomes

  • Confident and articulate cold caller, both in person and on the telephone

  • Able to address audiences of prospective employers to sell the Recruitment and Management Services concept

  • Effective networker with representative bodies of employers

  • Current driver licence

  • Self-motivation as well as a motivator

  • Ability to convert into placements of Australian Apprentices

  • Dynamic and sales focussed, driven to develop the Recruitment and Management Services business

  • Well-developed IT and written skills, including the ability to use PowerPoint, Excel and Word to help deliver MEGT RMS’ message confidently and professionally

  • Excellent presentation with a professional, confident and friendly image

  • Mature approach with tact and diplomacy when interacting with clients and staff


 

DUTIES AND RESPONSIBILITIES

  • Achieves assigned sales and activity targets in designated strategic accounts.

  • Meets assigned expectations for profitability.

  • Achieves client objectives defined by company management.

  • Completes strategic account plans that meet company standards.

  • Maintains high client satisfaction ratings that meet company standards.

  • Completes required training and development objectives within the assigned time frame.

 

Note:  This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of the Department of Education and Training and/or MEGT’s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.  


 

 KEY PERFORMANCE INDICATORS

  • Ensure that a strategic account plan is documented and approved by the General Manager for each nominated client. 

  • Ensure that all objectives and targets documented in each Strategic Account plan are reached or exceeded.

  • Ensure that National Account service delivery teams, individually and collectively, meet requirements set by the RMS Strategic Account plan.

  • Ensure the National Account Manager operate effectively and efficiently with other MEGT divisions and Corporate Sales Team

  • Revenue targets met

  • Margin targets met

  • Gross profit targets met

  • Compliance with all contractual requirements


 

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.

All Managers and Supervisors will require further statements re their responsibilities for direct reports.


 

NATIONAL POLICE CHECK

This position is required to undertake a National Police Check prior to commencing employment. A State/Territory Working with Children or Working with Vulnerable People Check may also be required by any applicable State/Territory legislation. The National Police Check must be renewed every two years as a minimum. 


 

DIVERSITY

MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.


 

PRIVACY NOTIFICATION

MEGT requires personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.


 

INFORMATION SECURITY COMPETENCIES

MEGT requires all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.

 

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