MEGT Recruitment and Management Services - Client Solutions Manager

OBJECTIVES OF THE DIVISION

The Recruitment and Management Services Division:

  • assists in the development of a highly skilled nation by providing education and training to Australian Apprentices

  • sources employment opportunities for the benefit of the community and individuals, including disadvantaged groups

  • assists governments in the implementation of programs developed and funded by them

  • provides employers with complex employment solutions and quality Australian Apprentices (inclusive of apprentices and trainees) to support their business

  • provide a place of employment that is positive, rewarding, goal oriented and that recognises the achievements of both the individual and of the team.


 

POSITION DESCRIPTION

The Client Solutions Manager leads RMS determinations to build, maintain and expand relationships with large, multi-location clients. Assigned new business goals and/or a portfolio of new and existing clients, the Client Solutions Manager is responsible for achieving sales targets and assigned strategic account objectives, while delivering a high-quality level of customer service. The Client Solutions Manager documents and implements an individual account plan for each client which represents the entire range of RMS services to assigned clients, while coordinating client expectations via nominated local RMS account teams.


 

RELATIONSHIPS

  • Reporting to the National Sales Manager

  • Liaises with RMS General Manager on all financial and business strategies

  • Coordinates the service delivery of respective accounts in collaboration with RMS Industry Employment Consultants (IECs), Field Officers and Recruitment Consultants as per business requirements.

  • Works collaboratively with the team of National, Managers to support MEGT’s achievement of its objectives

  • Liaises closely with ANP management as required


 

DIMENSION

Division: RMS

Employees directly supervised: Nil

Agreed outcomes:  as per Key Performance Indicators (KPIs)


 

MANDATORY QUALIFICATIONS AND EXPERIENCE

  • An experienced team member with dynamic interpersonal, negotiation and high-quality customer service skills.

  • Demonstrated ability to work collaboratively with the RMS team to achieve organisational goals.

  • Results orientated with a proven track record of successful business development with large and national clients.

  • Proven record in influencing and empowering team members to exceed KPIs in a sales/service environment.

  • Strong strategic planning and financial management skills, with an analytical data-driven approach.

  • An excellent understanding of consultative sales methodologies, strategic sales processes and the proven ability to convert leads to business. Excellent presentation skills with the ability to communicate (oral and written) effectively with senior management.

  • Ideally a strong knowledge of the VET sector

  • Demonstrated commitment to continuous improvement and receptive to change. Current driver licence.


 

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED

  • Proven business development and networking skills, able to determine and prioritise relationships, balancing short-term gains with long-term considerations.

  • Outstanding communication and interpersonal skills, with the ability to work effectively and collaboratively as a member of a diverse team.

  • Proven record of ethical behaviour and a demonstrated commitment to the values and ethics of MEGT.

  • Ability to motivate IECs and Field Officers) to follow through on leads generated, and report back outcomes.

  • Confident and articulate cold caller, both in person and on the telephone.

  • Able to confidently address audiences of prospective employers to sell the Recruitment and Management Services concept.

  • Demonstrated ability to build a strong network of collaborative relationships with representative bodies of employers and Government.

  •  Proven ability to self-motivate and motivate others to deliver quality business results. Customer-centric and sales focussed, driven to develop the Recruitment and Management Services business.

  • High level of digital literacy and written skills, including the ability to use PowerPoint, Excel, Word, SharePoint and social media platforms to help deliver MEGT RMS’ message confidently and professionally.

  • Ability to represent MEGT in a confident, professional, and knowledgeable manner, acting with trust and integrity at all times.


 

DUTIES AND RESPONSIBILITIES

  • Develop, implement, and measure strategic account acquisition, retention, and development plans.

  • Develop and implement client service agreements outlining client service expectations and key performance indicators.  

  • Prepare accurate and reliable reports on individual service level agreement performance quarterly for all nominated accounts and identify opportunities for continuous improvement.

  • Use initiative to achieve assigned sales and activity targets in designated strategic accounts.

  • Build business relationships vital to the success of current and future accounts and establish collaborative development activities.

  • Strive to exceed expectations for profitability in line with divisional and organisational objectives.

  • Deliver a high-quality standard of service and provide solutions that address the current and future needs of customers, balanced with the needs of the business.

  • Measure and monitor client satisfaction and strive to achieve consistently high client satisfaction ratings.

  • Demonstrate a positive approach to learning and complete any assigned training and development activities within the assigned time frame.

  • Work collaboratively with other MEGT divisions, communicating customer needs and expectations to internal stakeholders.

  • Proactively share information, expertise and resources with customers and prospective customers by delivery engaging presentations.

  • Ensure that all customer data and information is accurate, reliable and secure.

  • Undertake continuous professional development activities by engaging with the MEGT Performance Appraisal and Development Program.

 

Note:  This Position Description is indicative of the initial expectation of the role and subject to change in line with requirements of the Department of Education, Skills and Employment and/or MEGT’s goals and priorities, activities or focus of the job. The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level. 


 

KEY PERFORMANCE INDICATORS

  • Ensure that a strategic account plan is documented and approved by the General Manager for each nominated client.

  • Ensure that all objectives and targets documented in each Strategic Account plan are reached or exceeded.

  • Ensure the account service delivery meets requirements set by the Strategic Account plan.

  • Ensure eat client service expectations as outlined in individual service level agreements are met.

  • Measure, monitor and achieve revenue, margin, and gross profit targets.

  • Comply with all contractual requirements.


 

HEALTH, SAFETY AND ENVIRONMENT RESPONSIBILITIES

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.


 

NATIONAL POLICE CHECK

This position is required to undertake a National Police Check prior to commencing employment. A State/Territory Working with Children or Working with Vulnerable People Check may also be required by any applicable State/Territory legislation. The National Police Check must be renewed every two years as a minimum. 


 

DIVERSITY

MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.


 

PRIVACY NOTIFICATION

MEGT requires personal information relevant to your employment. The collection and handling of the information will be consistent with the requirements of the Privacy Act.


 

INFORMATION SECURITY COMPETENCIES

MEGT requires all staff to demonstrate and maintain an adequate and proportionate level of information security knowledge and competence.

 

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