MEGT Apprenticeship Network Privder - Mentor

Objectives of the Division:

MEGT Apprenticeship Network Provider (ANP) is contracted to the Australian government through the Department of Education and Training (DET) to market and administer the Australian Apprenticeships Support Network (AASN).  MEGT ANP offers a free service to employers, potential and current Australian Apprentices (includes apprentices and trainees) by:

  • providing customised pre-commencement services designed to screen, test, stream and match apprentices (and apprenticeships) to potential employers

  • completing and lodging National Training Contracts with the relevant State/Territory Training Authority

  • determining eligibility for participation and government funding

  • processing where applicable, incentive payments to employers and personal benefits and Trade Support Loans to Australian Apprentices

  • providing advice to employers and Australian Apprentices on relevant training packages

  • monitoring the progress of individual Australian Apprenticeships

  • providing tailored support such as mentoring for Australian Apprentices and employers

  • attending workplaces to provide support prior to and during the Australian Apprenticeship.


Objectives of the Position:

MEGT (Australia) Ltd will provide mentoring and pastoral care to Australian Apprentices as part of In-training support services under the Australian Apprenticeships Support Network (AASN) Contract. All eligible Australian Apprentices will be assessed and have the opportunity to seek support through In-training support services. Apprentices identified as requiring higher level support will receive support from a dedicated mentor. The aim of In-training support services is to improve Australian Apprentice completion rates. An enthusiastic self-starter who enjoys interacting with people and displays a positive attitude will find this a rewarding role.



  • Reports to the Mentoring Team Leader

  • Works closely with managers within the state/territory, field staff, administration staff and other MEGT staff as required.

  • Maintains relationships with employers, Australian Apprentices, as well as Government programs, Registered Training Organisations and other key stakeholders.

  • Works closely with program referral partners.



Divishion: ANP

Employees directly supervised: Nil

Agreed outcomes: as per Key Performance Indicators


Selection Criteria:

  • Ability to foster positive relationships between apprentices and employers

  • Ability to assess, advise and manage situations

  • Previous experience in youth/social work or relevant fields

  • Good communication skills and ability to build relationships

  • Strong mentoring and guidance skills

  • Ability to work autonomously with excellent time management and planning skills

  • Ability to identify appropriate solutions and provide assistance, including referral to specialist organisations

  • Computer literacy, with an ability to accurately complete data entry and manage client information


Qualifications, Skills and Attributes:

  • Excellent oral communication and interpersonal skills

  • Ability to relate to all age demographics and social backgrounds with a strong focus on youth

  • Experience &/or qualifications in youth/social work, or progress towards these qualifications, e.g. Certificate IV in Community Services (Youth Work), would be highly regarded

  • An understanding of Australian Apprenticeships Support Network framework or ability to acquire the same

  • Computer literate (including Microsoft Office Suite), with skills and experience in using social networking media, especially Facebook, and an ability to accurately complete data entry and manage client information

  • Good written communication skills including accurate spelling and grammar

  • An understanding of business practice and relationships within a commercial environment and the ability to represent MEGT in a professional manner in all settings

  • A current Driver’s Licence is mandatory

  • Ability to organise, prioritise and illustrate strong time management skills

  • Well presented with a confident, friendly and professional manner

  • Ability to work in a team environment and be receptive to change

  • Ability to deliver excellent service through a mature approach utilising tact and diplomacy when interacting with clients and staff.


Duties and Responsibilities:

  • Manage a caseload of Australian Apprentices within a local region

  • Meet with employers, Australian Apprentices and parent/guardian (if applicable) and follow set processes and procedures

  • Undertake risk assessments, identify barriers, and create case management plans to address barriers

  • Identify and utilise local/state/national organisations to assist with addressing barriers to completion

  • Understand and ensure compliance with policies and procedures applicable to the program

  • Complete tasks within set timeframes

  • Maintain accurate and detailed In-training information and file notes

  • Report on statistics as required

  • Maintain contact with Australian Apprentices and employers as per contact regime

  • Keep internal stakeholders informed of progress by regular status reports

  • Refer any queries on government incentives and personal benefits to the relevant MEGT ANP employees

  • Ensure internal and external relationships are maintained within a local region

  • Provide coaching and training as required.

(Note: The incumbent can expect to be allocated duties not specifically mentioned in this document, but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.)


Key Performance Indicators:

  • Ensure allotted tasks, including data entry and reporting, are performed accurately and within given time frames

  • Ensure contacts are undertaken in a timely manner and in line with set procedures

  • Meet or exceed In-training participant numbers as set by the Business Operations Manager

  • Maintain an understanding of appropriate organisations for referrals and utilise where necessary

  • Ensure outcomes set in PADPs are achieved

  • Ensure performance in line with business requirements, including completion rates.


Health, Safety and Environment (HSE) Responsibilities:

All staff are required to take reasonable care for their own health and safety and that of other personnel who may be affected by their conduct.


Police Check:

This position is required to undertake a National Police Check and any State/Territory Working with Children Check (where applicable). The National Police Check must be renewed every 2 years from the date of the initial check as a minimum. A clearance to work with children in connection with the delivery of AASS is mandatory.



MEGT is committed to welcoming and maintaining a diverse workforce, which will help us attract and retain a team of talented people to better serve our clients and improve business results.


ANP Hierarchical Organisation Chart - Mentor

Mentore > Mentoring Team Leader > National Operations Manager > ANP General Manager > Chief Executive Officer - MEGT



Version 8.0