Current positions available

Retail Customer Service 

Vic Regional Ballarat West, Warrnambool, Wimmera Bridge Horsham, Winchelsea, Donald, Daylesford, Colac West Melbourne metro Coolaroo , VICTORIA

Industry: Customer service

Date of posting: 13/04/2017

Closing date: 13/05/2017

The Customer Service Representative (CSR) role plays a significant role within the retail store teams.  The CSR is responsible for the delivery of customer service, in a complex and fast paced retail environment, ensuring our customers have a first rate experience. As a CSR, being part of a store team and understanding our customer to ensure they are made aware of our promotional specials in store will be one of your key focuses. This will include upselling to every customer using our company’s ‘7 Steps to Customer Service’ and actively contributing to sales growth within the store.

Essential Skills and Experience

  • Ability to work independently and without supervision
  • Effective written and verbal communication skills
  • Average numerical and mathematical skills
  • Ability to multitask and prioritise
  • Basic computer and internet use skills
  • Ability to work effectively in a team
  • Demonstration of company Values & Behaviours
  • Ability to fulfil the inherent requirements of the role (see below)
  • Competency in English (reading, writing and speaking)
  • Ability to complete emergency activities
  • Effectively communicate and interact with customers
  • Stand at the Console and execute in store promotions and the use of Point of Sale
  • Ability to conduct all activities in accordance with communicated safe work practices and operational

Procedures

  • Complete cleaning activities to maintain a clean work area and any customer access areas
  • Ability to replenish and move stock between areas using trolley where required and in accordance with safety and operational procedures
  • Prepare and maintain food labels with accurate product and expiry information
  • Fast paced environment and high number of tasks/activities required to be completed each shift in addition to customer service
  • May be required to provide customer service and support to difficult customers
  • Need to remain aware of forecourt and shop customers including responding quickly to safety hazards and incidents

Desirable Criteria:

  • Customer service experience
  • Cash handling and Point of Sale (POS) transaction processing

For enquiries please contact Daryl Nayler on 0408974558 or apply at vtec@megt.com.au 

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Need help? Call us at 13 6963 or email us at info@megt.com.au

MEGT (Australia) Ltd